Royal Sundaram Car Insurance

Royal Sundaram General Insurance Company was set up as a subsidiary of Sundaram Finance, which is one of the leading NBFCs in India. It was initially a joint venture between Sundaram Finance and Royal & SunAlliance Insurance, a British company. In July 2015, Royal Sundaram took over the joint venture and became a wholly-owned subsidiary of Sundaram Finance. Royal Sundaram General Insurance received its license from the IRDA in 2000. It was the first ever Indian general insurance firm in the private sector. With its network of agents, brokers, distribution partners, and affinity partners spread all over the nation, the company has well-established visibility in the Indian market. About 125 cities in India have branches of this company, employing more than 1700 people and serving more than 5 million! It is one of the powerful players in the Indian insurance market. Royal Sundaram has been providing a wide range of services since its inception, in the domains of health insurance, personal accident insurance, motor insurance, home and travel insurance, etc. Additionally, Royal Sundaram also offers a range of specialized insurance products for commercial customers.

Royal Sundaram car insurance service is one of the best products available in the industry. The company offers numerous types of car insurance packages for different types of customers. The comprehensive policy provides a plethora of protection for the insured cars. Additionally, customers also have the option to subscribe to add-on packages for extra protection. The Royal Sundaram car insurance keeps your cherished vehicle protected from different kind of adversities.

Key features

With the advent of technology, customers need not visit the company personally to purchase insurance for their vehicles. Royal Sundaram Insurance allows their customers to fill out an online form with all the required details, calculate the premium online, and purchase the policies online by paying through credit/debit cards or net banking. Once the amount is paid, the policy is instantly issued and the policy document is emailed to the customer. Apart from the easy purchase option, customers also get to enjoy a host of other benefits. Here are the key features of Royal Sundaram Insurance:

• Access to more than 3,300 cashless garages across India.

• 24x7 roadside assistance during accidents, breakdowns or other emergencies.

• Tow assistance to the nearest service station during emergencies.

• Personal care during accidents and during the claim process.

• 24x7 helpline for claim settlements and claim-related queries.

• Quick response time and speedy authorization for repairs to let customers drive their cars soon after repairs.

Benefits

Royal Sundaram Insurance company's basic comprehensive coverage policy offers protection against damages to the insured vehicle and it also offers a range of attractive discounts. Here are the key highlights of this offering:

• Unlimited coverage against all liabilities to third parties in case of an accident where the insured vehicle is involved.

• Up to Rs 7.5 lakh of coverage for third-party property damages during an accident

• Protection cover for the owner of the vehicle, the paid driver and other occupants of the car during an unfortunate accident.

• Transferring No Claim Bonus (NCB) from and to other insurers while renewing a vehicle insurance policy

• Members of any Automobile Association of India receive a 5% discount (subject to a maximum of Rs 200) on ‘Own Damage Premium.’

• In case the indemnity amount for third-party property damage reduces, customers can avail a discount of Rs.100 on the basic premium for third-party coverage.

• If customers opt for Rs.15,000 voluntary deductible, they can avail an additional 35% discount on the ‘Own Damage Premium,’ subject to the maximum of Rs. 2500

Plans At A Glance

Basic Car Insurance Coverage: Royal Sundaram offers the basic coverage plan in the form of Car Shield policy. It is a comprehensive policy that covers own damages as well as liabilities to third parties.

Cover for Own Damage: The loss of the insured vehicle or any damage to it or its parts incurred due to causes like floods, storms, hurricanes, earthquakes, fire, explosions, strikes, riots, terrorist attacks, theft, burglary, in-transit damage, etc. are covered under the private Car Insurance policy offered by Universal Sompo Insurance.

Third-Party Liabilities: Covers the damages to another person’s vehicle or property or the loss of life or injury caused to another person. The coverage extends to legal expenses or claims demanded by the third party for any damage to life and property.

Personal Accident Cover: Provides personal accident cover for up to Rs. 2 Lakh for the driver/owner as well as for the co-driver or passengers. The owner/driver receives compensation, which is a percentage of capital sum insured if any of the following situations arise within six months of the accident date:

• If the owner/driver dies, then a CSI cover of 100% is provided to the nominee or beneficiary or immediate family members.

• If the owner/driver loses both his limbs or sight in both eyes, then the cover of 100% of CSI is provided.

• If the owner/driver loses one limb or sight in one eye, then the cover of 50% of CSI is provided.

• For a permanent and total disability, a cover of 100% of CSI is provided.

Car Shield Unique Add-on Covers

The Car Shield scheme from Royal Sundaram offers nine add-on covers that provide value-added services to vehicle owners.

Depreciation Waiver Cover: This is an add-on cover which ensures that the policyholders are provided the full amount they claim, without the deduction of the depreciation value on the parts of the car.

Windshield Glass Cover: This add-on lets policyholders get the front or/and rear windshield glass of the vehicle repaired or even replaced without affecting the 'No Claim Bonus' for the next year.

Voluntary Deductible Cover: This add-on cover helps policyholders save money on insurance premiums by 15-35% by agreeing to a 'voluntary deductible" amount.

Full Invoice Price Insurance Cover: This add-on cover allows policyholders to protect their vehicles for 100% of its listed price.

Loss of Baggage Cover: Policyholders can claim reimbursement if their baggage kept inside the vehicle is lost or damaged due to any of the permissible reasons.

Spare Car Clause: This add-on cover offers conveyance allowance to the policyholders on a daily basis for hiring a vehicle if their car breaks down and needs repair.

Engine (Aggravation) Protector Coverage: This add-on cover protects the engine of the car against damages.

NCB Protector: This add-on cover entitles the policyholders to a discount of 20-50% in case there were no insurance claims in the previous year.

Key Protector Cover:  This add-on cover protects the vehicle against misplaced, lost or stolen keys. It reimburses all costs incurred in getting a new key.

Purchasing Royal Sundaram Car Insurance Online

Policyholders are entitled to several benefits when they apply for a Royal Sundaram car insurance policy online:

• Saving time – The policy is instantly issued as and when the payment is made. The policyholder need not visit the insurer's office - the entire process can be completed from the comfort of the policyholder's home.

• Simple process – Three simple steps are all that one has to follow to purchase a Royal Sundaram policy online - filling out the online application form, calculating the premium amount and then making the payment online.

• Minimal documents – Online application for a car insurance policy doesn't require numerous documents or heaps of paperwork. Customers are required to provide some basic information for purchasing the policy.

• Flexible payment options – Customers can use their debit/credit cards or even net banking to make the payment for the car insurance policy.  

• Online assistance – Online assistance service through chat is available when the policies are purchased from the insurer's website through which a customer can get answers to all their queries.

• Special discounts – Customers can get special discounts when they apply for the insurance policy online.

Making an Insurance Claim

Before claiming a Royal Sundaram car insurance policy, policyholders must have a clear understanding of the procedure to ensure that the claim doesn't fall out of place. It saves time as well as resources. Here is a quick glance at the claim-filing procedure:

• Contact the claims center to register the claim.

• Avoid self-initiation of a repair/replacement without authorization from the insurer.

• Upon successfully registering the claim, the company's representatives will issue a tracking number and also arrange for a surveyor to inspect the damage.

• The surveyor will inspect the vehicle to assess the extent of damages. An estimate of repairs will be taken from the workshop. This is when the customer may be required to submit the vehicle's registration certificate, his/her driving license and other related documents.

• The duly filled up claim form should be submitted to the surveyor, along with a copy of the F.I.R if there is damage or injury to a third-party property or person is involved.

• Once authorized, the repair/replacement procedure can be initiated. The company representatives will notify the availability of the cashless option at specific workshops.

• All the bills, proformas and estimates must be preserved carefully for claim refunds verification.

If this procedure is followed diligently, managing the Royal Sundaram car insurance claim is a cakewalk.

Documents Required For Royal Sundaram Car Insurance Claim

Processing a car insurance claim from Royal Sundaram requires a range of documents and paperwork. Here are the documents that are required while making a claim against a Royal Sundaram motor insurance plan:

• A copy of the car insurance policy.

• The duly filled claim form - it can be downloaded from royalsundaram.in

• Company-owned vehicles should contain the signature and the seal of the authorized company representative on the claim form.

• The vehicle Registration Certificate and the Driving License of the driver in original (for verification).

• A copy of F.I.R if the incident involves damage to a third-party property or individual.

• The original invoice as well as the proof of payment for both cashless and reimbursement claims

• Ad hoc documentation if requested by the officials.

The claimant must keep in touch with the designated POC regularly throughout claims processing. He/she must be truthful and proactive to ensure a successful settlement of the claim.

Customer Care

• Customers can reach the Royal Sundaram Insurance customer care department by calling the toll-free number: 1860 425 0000; 094444 48899 is another customer care number of the insurer.

• They can also send an email to: [email protected]

• They can also visit the website and fill up an online form to request for a callback.

• The website offers several locators to find the locations of the company's branch offices as well as the authorized garages for cashless servicing

FAQs

Why does a private car need Royal Sundaram car insurance? How does a customer benefit the most from the Car Shield scheme?

Customers owning a private car must purchase a comprehensive car insurance policy providing protection against damage, theft, natural disasters, man-made calamities, property damage, etc. Royal Sundaram's Car Shield insurance scheme offers complete protection with a wide range of benefits like 24x7 cashless claims, free vehicle inspections, additional break-in insurance, roadside assistance as well as quick approvals for repairs.

What are the various coverage options provided by Royal Sundaram Car Shield car insurance policy?

Royal Sundaram Insurance Company's Car Shield scheme covers a wide spectrum of coverage including:

Compensation for bodily injury or damage to the vehicle, individuals or property for both the first and the third party.

Coverage for damage to the car and its parts damage.

Optional accidental coverage for co-passengers of up to Rs 2 lakhs.

Third-party coverage up to Rs. 7.5 lakhs.

Option for numerous add-on cover offering added protection.

Several bonuses and discounts.

What is a No Claim Bonus and how does Royal Sundaram provide this benefit?

Royal Sundaram provides an NCB (No Claim Bonus) for customers who refrain from making any insurance claims in the entire policy year. The Car Shield insurance scheme lets customers transfer their NCB (up to 50%) from the previous insurer to Royal Sundaram.

How does Royal Sundaram enforce the deduction for depreciation of vehicle parts?

The Car Shield policy by Royal Sundaram charges an amount for the depreciation value of plastic, metal, rubber and nylon parts. No depreciation charge is applicable during the first six months, after which, there is a 5% increase every six months on the claims up to a period of ten years.

Can a customer cancel a Royal Sundaram Car Shield policy at any time during the policy tenure?

Yes, the Car Shield policy by Royal Sundaram can be canceled at any point in time, provided that a notice period of seven days is provided to the insurer. Royal Sundaram repays any pending premium. A retention premium charge of Rs.100 is applicable.