RBL Bank Credit Card Customer Care

Established in 1943 as the Ratnakar Bank Limited, RBL was founded to serve the banking requirements of indigenous merchants in the Sangli-Kohlapur region of Maharashtra. It is a private sector bank in India and one of the oldest ones too. It has close to 200 branches across 13 states and UTs of India. RBL focuses on assisting SMEs apart from providing personal banking services.

RBL Bank Customer Care

Phone Helpline: Any inquiry or service request regarding credit cards can be processed by calling RBL's credit card customer care by calling their 24x7 toll-free number 1800 123 8040 or by sending an email to [email protected]. Card-related queries have a special helpline number: 1800 121 9050.

Feedback form: The website of RBL has a feedback form. You can fill it up with your suggestions and ideas, and submit online.

Grievance Redressal

If you have a grievance regarding your credit card and wish to register a complaint, you can follow our guide that elaborates on the steps to get a full and satisfactory resolution to your problem.

Step 1

Call the 24x7 toll-free RBL customer care number at 1800 121 9050 and convey your problem to the customer care executive. Alternatively, you can also write your grievances to [email protected]. You can even send a postal mail with details of your complaint to the following address:
Manager - Credit Cards Service,
RBL Bank Limited
Cards Operating Centre
JMD Megapolis,
Unit No 306-311 - 3rd Floor
SohnaRoad , Sector 48,
Gurgaon, Haryana 122018

Provide your name, account details, and contact information when you register your complaint. A reference number will be provided to you as your grievance is successfully registered. You will get a response within ten days.

Step 2

If you do not receive a response within ten days, or you are unsatisfied with the solution provided by Level 1, you can send an email to [email protected] or write to the Head of Credit Cards Service at:
Manager - Credit Cards Service,
RBL Bank Limited
Cards Operating Centre - COC,
JMD Megapolis, Unit No 306-311 - 3rd Floor
Sohna Road, Sector 48,
Gurgaon, Haryana 122018

Please mention the reference number that you received while registering the complaint, along with your account details.

Step 3

If none of the methods mentioned above succeeds in solving your problem, you must try escalating the issue to the Nodal officer by sending an email to [email protected] or by writing a letter to the following address:
Manager - Credit Cards Service,
RBL Bank Limited
Cards Operating Centre - COC,
JMD Megapolis, Unit No 306-311 - 3rd Floor
Sohna Road, Sector 48,
Gurgaon, Haryana 122018

Dissatisfied with the solution provided? Follow the hierarchy and take it further by approaching the Regional Nodal Officer first and then the Principal Nodal Officer. The contact details can be found on RBL's website.The ultimate escalation of the issue would be by contacting the Banking Ombudsman.