Andhra Bank Credit Card Customer Care

Established in 1923, Andhra Bank has been offering their unabated service to its customers for nearly a century. They have a wide range of products and services like private banking, corporate banking, credit cards, insurance, wealth management, etc. Their head office is located in Hyderabad and you can trace the location of the other branches by logging on to their website.

Andhra Bank's Credit Card Customer Care

Andhra Bank has a general Customer Care helpline as well as a dedicated one for credit card queries. You could get in touch with any one of the two for your credit card queries.

Credit Card Helpline

Andhra Bank's Credit Card toll-free number is 1800 425 4059. You can call them to sort out issues related to annual fees, purchase statements, complaints, suspected fraud, loss of card, etc. This helpline is open 24 x 7 and you can reach them at any odd hour of the day.

Customer Service Department

If the toll-free helpline doesn't solve your problem, you can get in touch with the customer service department by dialing 040 23234313 or 23252000 (Extension: 2422, 2577). This helpline works from 10am to 5pm on all working days, except the second and fourth Saturdays.

Credit Card Customer Care Department:

You can reach out to the Credit Card Division's Head Office at Hyderabad at +91 40 2468 3210 or 3220. This is also open 24 x 7.

SMS helpline:

You need not always call up the helpline. Get your mobile number registered with your Credit Card for SMS services and you can sort out basic queries through SMS.

Postal mail:

you can write to the Credit Card division of Andhra Bank at the following address.

Andhra Bank,
Credit Card Division,
Head Office, Andhra Bank Buildings,
Koti Sultan Bazar, Hyderabad - 500 095.

Other ways:

Alternatively, you could write to [email protected] or send a fax to 040 - 2475 5052 for addressing any issue pertaining to general banking or credit card.

Grievance Redressal

If none of the above mentioned methods succeed in solving your problem, you must try Andhra Bank's grievance redressal portal. An online form is available on the website of Andhra Bank. You can follow our guide to fill it up and submit your grievance:

1. Existing Customer: Are you an existing customer of Andhra Bank? Choose accordingly.

2. Name of Customer: Write your name. If you are an existing customer, make sure that the name you enter is as per bank records.

3. Address of the complainant: Mention your address. If you are an existing customer, enter the address registered with the Bank.

4. Account Number: Enter your account number and the system will be able to trace all your basic information.

5. Branch locator: Choose the branch name against which you are about to file a complaint.

6. Type of Interaction: What are you approaching the Grievance portal for - Complaint, Suggestion or Query? Choose the relevant option and help the system in segregating the request accordingly.

7. Contact Details: Enter your basic contact information like email id and phone number where you can be reached.

8. Category of Complaint: Here you need to enter the category or department that you wish to complaint against; so that the bank can understand which product or service you have had an issue with.

9. Product and Services: Specify the exact product or service that you have been dissatisfied with. The system will intimate the necessary team accordingly.

10. Nature of Complaint: What kind of a complaint is it? Choose the most relevant option.

11. Brief Description of Complaint: Give a brief description of the problem.

Once you have filled all the fields, click on "Submit'.

You will receive a complaint tracking number. Henceforth, you can visit the Bank's website to track the status of your complaint using the tracking number.

If you are still not satisfied, you can contact the Nodal Executive at your nearest Zonal Office or write to the Chief Manager at the following address:

Chief Manager
Andhra Bank,
Credit Card Division,
Head Office,
2nd Floor Andhra Bank Building,
Koti, Hyderabad - 500 095.