IDBI Bank Credit Card Customer Care

IDBI Bank offers banking and financial solutions to its customers in the retail as well as corporate banking arena. It was established in the year 1964. The bank has its headquarter in Mumbai. It has nearly 2000 branches, many overseas centers, and an overseas branch in Dubai.

IDBI Bank Customer Care

Like other major banks, IDBI Bank also places strong emphasis on customer satisfaction and has set up various ways to help their customers with all queries or complaints.

General helpline: You can reach the toll-free 24x7 customer care helpline of IDBI Bank at 1800-200-1947 or 1800-22-1070. They can assist you in clarifying your doubts pertaining to your credit card.

Credit card helpline: Dial 1800 425 7600 to reach customer support executives with expertise in handling Credit Card queries and expect a quick redressal of your problem. Call 1800-22-6999 to block your card if you have lost it or you suspect fraudulent activity.

Here is a list of credit card specific contact details:

Contact Details	Address	Area of Jurisdiction
011-66083096 Email-Id: [email protected]	Delhi Zone 1st Floor, Videocon Tower, E-1, Jhandewalan Extension, New Delhi Pin :110055 Delhi (UT - NCT)	Delhi & NCR, Rajasthan, Uttar Pradesh, Uttarakhand
0172-5059302 Email-Id: [email protected]	Chandigarh Zone SCO 72-73, Sector 17 - B, Chandigarh Pin: 160017	Chandigarh (UT), Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir
03322806780 Email-Id: [email protected]	Kolkata Zone 44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal Pin: 700017	West Bengal, Bihar, North East States
0674-2541655 Email-Id: [email protected]	Bhubaneswar Zone IDBI House, Janpath Ground Floor, Unit -IX Bhubaneshwar, Odisha Pin: 751022	Odhisa, Jharkhand, Chhattisgarh
02261279262 Email-Id: [email protected]	Mumbai Zone 4th Floor, IDBI Tower, Plot No C-7, G Block, Opp NSE, Next To SBI, BKC, Bandra (E), Mumbai Pin: 400051	Mumbai, Nashik
0712-6605119 Email-Id: [email protected]	Nagpur Zone Gupta House, Plot no 1, RavindraNath Tagore Marg, Civil Lines, Nagpur Pin: 440001	Eastern Maharashtra
079-66072806 Email-Id: [email protected]	Ahmedabad Zone IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad Pin: 380006	Gujarat, Madhya Pradesh, Dadra & Nagar Haveli and Daman & Diu
66421641 Email-Id:[email protected]	Pune Zone IDBI House, Fourth Floor DynaneshwarPadukaChowk Fergusson College Road, Shivaji Nagar Pune Pin :411004	Pune, Satara, Kolhapur, Sangli Districts & State of Goa
04422202124 EmailId:[email protected]	Chennai Zone 3rd Floor, Khivraj Complex - I, 480, Anna Salai, Nandanam, Chennai, Tamil Nadu Pin: 600035	Tamil Nadu, Puducherry and Andaman & Nicobar
080-67990050 EmailId:[email protected]	Bengaluru Zone IDBI House, 58 Mission Road, Bangalore, Karnataka Pin: 560027	Karnataka, Kerala
040-23235466 EmailId:[email protected]	Hyderabad Zone D. Num 5-9-89/1 and 2, Chapel Road, P. B. Num 370, Hyderabad Pin :500001	Telangana, Andhra Pradesh

Email: All queries or complaints about your Credit Card can be sent to [email protected]

International Helpline: For emergencies during overseas travel, call (+91-22) 6693 7000 for immediate assistance. Note that call charges would be applicable.

Grievance Redressal

These are the ways of registering your grievance:

1. The bank's website has a separate link for expressing grievances, queries, or complaints pertaining to credit cards.

2. Call IDBI Bank's 24x7 customer care number and ask the executive to register a complaint. The toll-free number is 1800 425 7600 and +91 - 22 - 4042 6013 is chargeable.

3. Send an email to IDBI's customer care department with a detailed description of your complaint or query. Positively mention your Complaint ID, Credit Card number and contact number in the subject line. Send the mail to [email protected]

4. In case you do not get any response within eight working days, or you are not satisfied with the solution provided, you can escalate the issue. Approach the Head - Credit Cards, between 10 a.m. to 6 p.m. on weekdays & between 10 a.m. to 2 p.m. on Saturdays. Mention your Complaint ID when you approach the concerned person.
   Head - Credit Cards
   IDBI Bank Ltd. Customer Care Centre,
   13th Floor, A Wing, IDBI Tower,
   WTC Complex, Cuffe Parade,
   Mumbai -400 005

5. In case you have not received a resolution or a response within thirteen working days or the solution provided is not up to mark, then escalate your concern to the Chief Grievance Redressal Officer. Please mention your Complaint ID. The Chief Grievance Redressal Officer is available from 10 a.m. to 6 p.m. on weekdays & between 10 a.m. to 2 p.m. on Saturdays. Following are the details: 
   Chief Grievance Redressal Officer (CGRO)
   IDBI Bank Ltd. Customer Care Centre,
   13th Floor, A Wing, IDBI Tower,
   WTC Complex, Cuffe Parade,
   Mumbai -400 005

6. If the Chief Grievance Redressal Officer doesn't respond, or your problem is not solved with the response provided, you can take it forward to the Chief Customer Service Officer (CCSO).
   Chief Customer Service Officer (CCSO)
   IDBI Bank Ltd. Customer Care Centre,
   13th Floor, A Wing, IDBI Tower,
   WTC Complex, Cuffe Parade,
   Mumbai -400 005

In case your query is not attended within 30 working days, or you need further clarification, you should approach the Banking Ombudsman appointed by the Reserve Bank of India.